Returns & Refund Policy

1. Eligibility for Returns
At Micro Trends, we strive for customer satisfaction. If you are not completely satisfied with your purchase, you may return it under the following conditions:

  • The return request must be initiated within 7 days of the delivery date.

  • The item must be in its original condition, including all accessories, packaging, and manuals.

  • Products that are damaged due to misuse, neglect, or unauthorized modifications are not eligible for return.

2. Return Process
To initiate a return, follow these steps:

  1. Contact our customer support team with your order details and reason for return.

  2. Our team will review your request and provide return shipping instructions.

  3. Pack the item securely and ship it back to us within 7 days of approval.

  4. Once received, our team will inspect the product and process your refund or replacement accordingly.

3. Refund Policy

  • Approved refunds will be issued to the original payment method within 3 business days.

  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

  • If an order was purchased using a discount or promotion, the refund amount will reflect the discounted price paid.

4. Exchanges & Replacements

  • If you receive a defective or incorrect item, we will offer a replacement at no additional cost.

  • Exchanges are subject to product availability.

5. Non-Returnable Items

  • Custom-built or personalized gaming PCs.

  • Software, digital downloads, and gift cards.

  • Items marked as final sale.

6. Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to our support team at

support@microtrendsnelson.co.uk. 01282 447197