Warranty

Warranty Policy

1. Warranty Coverage
Micro Trends provides a comprehensive warranty for all gaming PCs purchased from our website. We provide a three-year warranty on all labour and service work performed by our team. Hardware warranty is covered for a period of one-year warranty under sensible use from the original date of purchase.

2. What is Covered?

  • Hardware components, including CPU, GPU, RAM, motherboard, storage drives, power supply, and cooling system, are covered against manufacturer defects.

  • Pre-installed software and operating systems are covered for installation errors.

  • Labor costs for repair or replacement of defective components.

3. What is Not Covered?

  • Damage caused by misuse, neglect, accidents, modifications, or unauthorized repairs.

  • Software issues unrelated to hardware failures, including viruses and malware.

  • Damage caused by external factors such as power surges, water, or fire.

  • Normal wear and tear, including cosmetic damage.

4. Warranty Claim Process
To initiate a warranty claim, please follow these steps:

  1. Contact our support team at [Support Email/Phone] with your order details and a description of the issue.

  2. Our team will provide troubleshooting assistance and determine if the issue qualifies for a warranty repair.

  3. If a repair or replacement is necessary, you will receive instructions for shipping the product back to us.

  4. Once received, our technicians will inspect and repair the unit within 3 business days.

5. Shipping & Costs

  • Customers are responsible for shipping costs when sending a product for warranty service.

  • Micro Trends will cover the return shipping costs for repaired or replaced items within the warranty period.

6. Warranty Transferability
This warranty applies only to the original purchaser and is non-transferable.

7. Limitation of Liability
Micro Trends is not liable for any indirect, incidental, or consequential damages resulting from the use of our products. Our liability is limited to the repair or replacement of defective components as outlined in this policy.

For further assistance, please contact our customer service team at

support@microtrendsnelson.co.uk or 01282 447197.